Do you have questions related to Shipping?
How long does Kairos take to deliver orders?
Orders are usually shipped within 2–5 business days, depending on your location and product availability.
Does Kairos deliver across India?
Yes, we deliver to most pin codes across India through our trusted courier partners.
Can I track my order?
Yes, once your order is shipped, you’ll receive a tracking link via email or SMS to follow your delivery status in real time.
What are the shipping charges?
Kairos offers free standard shipping on most orders. Any additional delivery fees, if applicable, will be mentioned at checkout.
Do you offer international shipping?
Currently, Kairos delivers only within India.
Do you have questions related to Products?
Are Kairos bags waterproof?
Yes. Most Kairos backpacks, duffels, and travel bags are made from water-resistant materials to protect your essentials.
Do Kairos bags come with a warranty?
Yes. All products are covered under a 6-month manufacturing warranty for zippers, handles, and stitching.
Can I clean my Kairos bag?
Yes. Use a soft, damp cloth for fabric bags and leather cleaner for leather products. Avoid machine washing.
Are the bags suitable for laptops?
Absolutely. Our backpacks and office bags come with padded laptop compartments for devices up to 15.6 inches.
How do I know which size to choose?
Each product page includes size and capacity details to help you pick the right fit for your needs.
Do you have questions related to Return & Refund?
What is Kairos’ return policy?
You can return any unused item in its original packaging within 7 days of delivery.
How do I initiate a return?
Go to your order history and select “Return Item.” Once approved, you’ll receive instructions for pickup or courier return.
When will I get my refund?
Refunds are processed within 5–7 business days after the returned product passes inspection.
Can I exchange a product?
Exchanges are available only for defective or damaged products received. For other cases, you may request a refund and reorder.
Are sale or customised items returnable?
No, customised and clearance products are not eligible for returns or refunds.